Returns & withdrawal
Fourteen days to change your mind, and what changes when the parcel is alive.
Last updated : 2026-09-19
Your right of withdrawal
You have fourteen days from delivery to tell us you are withdrawing, with no reason needed. An email is enough: info@getorchids.com.
What changes because it is alive
We grant this right on plants, and we ask one thing: write to us before sending anything back.
An orchid making a return journey of several days, without light or water, usually arrives dead. In the vast majority of cases we find a solution that does not require the plant to travel again.
If a return does happen, return shipping is at your expense, and the refund may be reduced by any diminished value resulting from handling beyond what is necessary.
A plant that arrives in poor condition
That is not withdrawal, it is lack of conformity, and it is handled differently: we replace or refund.
Write within 48 hours of delivery, with photographs of the plant and of the opened parcel. Keep the packaging until the claim is settled.
A dehydrated plant, slightly yellowed, or one that dropped its flowers in transit, is not a plant in poor condition: that is a normal journey for a bare root. It recovers, and we help you bring it back.